Secret service
DiJulius, John R., 1964-
Secret service hidden systems that deliver unforgettable customer service / [electronic resource] : John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. - New York : AMACOM, c2003. - xix, 172 p. : ill.
Includes index.
Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2013.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services.
Consumer satisfaction.
Customer loyalty.
Electronic books.
HF5415.5 / .D558 2003eb
658.8/12
Secret service hidden systems that deliver unforgettable customer service / [electronic resource] : John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. - New York : AMACOM, c2003. - xix, 172 p. : ill.
Includes index.
Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2013.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services.
Consumer satisfaction.
Customer loyalty.
Electronic books.
HF5415.5 / .D558 2003eb
658.8/12