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Service operations management :

Hope, Christine.

Service operations management : strategy, design, and delivery / Christine Hope and Alan Mühlemann. - London ; New York : Prentice Hall, 1997. - viii, 352 p. : ill. ; 24 cm.

Includes bibliographical references and index.

ISBN: 0131499157

LCCN: 97010602

Subjects--Topical Terms:
Service industries--Management.

LC Class. No.: HD9980.5 / .H672 1997

Dewey Class. No.: 658

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