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Robinson, Dana Gaines, 1944-

Performance consulting a practical guide for HR and learning professionals / [electronic resource] : Dana Gaines Robinson, James C. Robinson. - 2nd ed., rev. and updated. - San Francisco : [Alexandria, Va.] : Berrett-Koehler Publishers ; Society for Human Resource Management, c2008. - xviii, 268 p. : ill.

Includes bibliographical references (p. 243-252) and index.

The need hierarchy -- The GAPS! logic -- Identifying business and performance shoulds -- Identifying the "is" for business and performance -- Identifying causes and solutions -- Contracting with clients -- Building partnerships with clients -- Reactive entry : reframing requests for solutions -- Proactively identifying performance consulting opportunities -- Q&A with the authors.


Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2013.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.

ISBN:

LCCN:

Subjects--Topical Terms:
Employees--Training of.
Performance.
Business consultants.

Index Terms--Genre/Form:
Electronic books.

LC Class. No.: HF5549.5.T7 / R526 2008eb

Dewey Class. No.: 658.3/124