What's the secret?
DiJulius, John R., 1964-
What's the secret? to providing a world-class customer experience / [electronic resource] : To providing a world-class customer experience John R. DiJulius. - Hoboken, N.J. : Wiley, c2008. - xvi, 320 p. : ill.
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2013.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services.
Consumer satisfaction.
Customer loyalty.
Electronic books.
HF5415.5 / .D5583 2008eb
658.8/12
What's the secret? to providing a world-class customer experience / [electronic resource] : To providing a world-class customer experience John R. DiJulius. - Hoboken, N.J. : Wiley, c2008. - xvi, 320 p. : ill.
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2013.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services.
Consumer satisfaction.
Customer loyalty.
Electronic books.
HF5415.5 / .D5583 2008eb
658.8/12