Six sigma in HR transformation
Albeanu, Mircea.
Six sigma in HR transformation achieving excellence in service delivery / [electronic resource] : Mircea Albeanu and Ian Hunter with Jo Radford. - Farnham, U.K. : Gower, 2010. - ix, 128 p. : ill. - The Gower HR transformation series . - Gower HR transformation series. .
Includes bibliographical references (p. 127-128).
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2010.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Service industries--Quality control.
Consumer satisfaction--Statistical methods.
Electronic books.
HD9980.5 / .A43 2010eb
Six sigma in HR transformation achieving excellence in service delivery / [electronic resource] : Mircea Albeanu and Ian Hunter with Jo Radford. - Farnham, U.K. : Gower, 2010. - ix, 128 p. : ill. - The Gower HR transformation series . - Gower HR transformation series. .
Includes bibliographical references (p. 127-128).
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2010.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Service industries--Quality control.
Consumer satisfaction--Statistical methods.
Electronic books.
HD9980.5 / .A43 2010eb