Integrated measurement-- KPIs and metrics for ITSM : (Record no. 127463)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01478nam a2200361 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | ebr10772231 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | CaPaEBR |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS--GENERAL INFORMATION | |
| fixed length control field | m o d |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr cn||||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120720s2013 enk o 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781849284868 (e-book) |
| Cancelled/invalid ISBN | 9781849283830 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CaPaEBR |
| Language of cataloging | eng |
| Description conventions | rda |
| -- | pn |
| Transcribing agency | CaPaEBR |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)858925961 |
| 050 14 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5549.5.P37 |
| Item number | M35 2013eb |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4/013 |
| Edition number | 23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | McLean, Daniel |
| Titles and other words associated with a name | (ITSM Consultant) |
| 245 10 - TITLE STATEMENT | |
| Title | Integrated measurement-- KPIs and metrics for ITSM : |
| Remainder of title | a narrative account / |
| Statement of responsibility, etc | Daniel McLean. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Ely, Cambridgeshire : |
| Name of producer, publisher, distributor, manufacturer | IT Governance Publishing, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2013. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (175 pages) |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Source | rdacarrier |
| 588 ## - SOURCE OF DESCRIPTION NOTE | |
| Source of description note | Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013). |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Performance technology. |
| Topical term or geographic name as entry element | Performance standards. |
| Topical term or geographic name as entry element | Information technology |
| General subdivision | Management. |
| Topical term or geographic name as entry element | Information technology |
| General subdivision | Quality control. |
| 655 #0 - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Electronic books. |
| 797 2# - LOCAL ADDED ENTRY--CORPORATE NAME (RLIN) | |
| Corporate name or jurisdiction name as entry element | ebrary. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="http://site.ebrary.com/lib/rucke/Doc?id=10772231">http://site.ebrary.com/lib/rucke/Doc?id=10772231</a> |
| Public note | An electronic book accessible through the World Wide Web; click to view |
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