Customer service in the information environment / (Record no. 131903)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01888nam a2200409 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | ebr10776867 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | CaPaEBR |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS--GENERAL INFORMATION | |
| fixed length control field | m o d |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr cn||||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 930824t19931993enk ob 001 0 eng|d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Cancelled/invalid ISBN | 1857390040 (acid-free paper) |
| Cancelled/invalid ISBN | 9783598243622 |
| International Standard Book Number | 9783110956788 (e-book) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CaPaEBR |
| Language of cataloging | eng |
| Description conventions | rda |
| -- | pn |
| Transcribing agency | CaPaEBR |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)868959599 |
| 050 14 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | Z674.4 |
| Item number | .S73 1993eb |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 338.4/70255 |
| Edition number | 20 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | St. Clair, Guy, |
| Dates associated with a name | 1940- |
| 245 10 - TITLE STATEMENT | |
| Title | Customer service in the information environment / |
| Statement of responsibility, etc | Guy St. Clair. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | London ; |
| -- | New Jersey : |
| Name of producer, publisher, distributor, manufacturer | Bowker-Saur, |
| Date of production, publication, distribution, manufacture, or copyright notice | [1993] |
| Date of production, publication, distribution, manufacture, or copyright notice | �1993 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (158 pages) |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Source | rdacarrier |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | Information services management |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references (pages [139]-141) and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | part I. Customer service: an introduction -- part II. Initial stages -- part III. The players -- part Ivolume Key tools -- part volume Benefits to the customer/user. |
| 588 ## - SOURCE OF DESCRIPTION NOTE | |
| Source of description note | Description based on print version record. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Information services. |
| Topical term or geographic name as entry element | Information services industry |
| General subdivision | Customer services. |
| 655 #0 - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Electronic books. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Display text | Print version: |
| Main entry heading | St. Clair, Guy. |
| Title | Customer service in the information environment. |
| Place, publisher, and date of publication | London : Bowker-Saur, [1993] |
| Physical description | xiii, 144 pages ; 24 cm. |
| Series data for related item | Information services management |
| International Standard Book Number | 9783598243622 |
| Record control number | (DLC) 93034396 |
| 797 2# - LOCAL ADDED ENTRY--CORPORATE NAME (RLIN) | |
| Corporate name or jurisdiction name as entry element | ebrary. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="http://site.ebrary.com/lib/rucke/Doc?id=10776867">http://site.ebrary.com/lib/rucke/Doc?id=10776867</a> |
| Public note | An electronic book accessible through the World Wide Web; click to view |
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