Emotional labor and crisis response (Record no. 132297)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01970nam a2200361 a 4500 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 363.34068/1 |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Mastracci, Sharon H., |
| 245 10 - TITLE STATEMENT | |
| Title | Emotional labor and crisis response |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Armonk, N.Y. : |
| Name of publisher | M.E. Sharpe, |
| Year of publication | 2012. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xvii, 173 p. : |
| Other physical details | ill. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Public service employment |
| Topical Term | Crisis management |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Guy, Mary E. |
| Personal name | Newman, Meredith A., |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://site.ebrary.com/lib/rucke/Doc?id=10498103 |
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