Effective apology (Record no. 163082)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01956nam a2200421 a 4500 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 659.2 |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Kador, John. |
| 245 10 - TITLE STATEMENT | |
| Title | Effective apology |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | San Francisco : |
| Name of publisher | Berrett-Koehler Publishers, |
| Year of publication | 2009. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 273 p. |
| 490 1# - SERIES STATEMENT | |
| Series statement | A BK business book |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Corporate image. |
| Topical Term | Apologizing. |
| Topical Term | Corporations |
| Topical Term | Business communication. |
| Topical Term | Crisis management. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://site.ebrary.com/lib/rucke/Doc?id=10315417 |
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