The ITSm process design guide (Record no. 236985)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01755nam a2200349 a 4500 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 004.068 |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Knapp, Donna. |
| 245 14 - TITLE STATEMENT | |
| Title | The ITSm process design guide |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Ft. Lauderdale, Fla. : |
| Name of publisher | J. Ross Pub., |
| Year of publication | c2010. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xxi, 232 p. : |
| Other physical details | ill. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Introduction -- Defining and analyzing customer requirements -- Quality management principles -- Defining and documenting processes -- Assessing process maturity -- Process design and improvement steps -- Process design and improvement tools and techniques -- Producing meaningful metrics -- Managing organizational change -- IT service management technologies. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Information technology |
| Topical Term | Information technology |
| Topical Term | Information resources management. |
| Topical Term | Organizational change. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://site.ebrary.com/lib/rucke/Doc?id=10520127 |
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