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Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Ren�ee Evenson.

By: Contributor(s): Material type: TextPublication details: New York : American Management Association, c2012.Edition: 1st edDescription: ix, 214 p. : formsSubject(s): Genre/Form: DDC classification:
  • 658.3/1245 23
LOC classification:
  • HF5415.5 .E894 2012eb
Online resources:
Contents:
Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
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Includes index.

Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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