Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein.

By:

Goldstein, Sheldon D [author.]

Material type:

TextPublisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Copyright date: �2010Description: 1 online resource (136 pages) : illustrationsContent type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9780873897754 (e-book)

Subject(s):

Genre/Form:

Electronic books.

Additional physical formats: Print version:: Superior customer satisfaction and loyalty : engaging customers to drive performance.DDC classification:

658.8/12 22

LOC classification:

HF5415.335 .G65 2009eb

Online resources:

An electronic book accessible through the World Wide Web; click to view

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Includes bibliographical references and index.

Description based on print version record.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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