@book{100848,
	author = {Cross, Geoffrey A. and ebrary, Inc.},
	title = {Envisioning collaboration},
	publisher = {Baywood Pub. Co.,},
	year = {c2011.},
	series = {Baywood's technical communications series},
	address = {Amityville, N.Y. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10613414}
}