@book{101574,
	author = {Sterrett, Emily A. and ebrary, Inc.},
	title = {The manager's pocket guide to emotional intelligence},
	publisher = {HRD Press,},
	year = {c2000.},
	address = {Amherst, Mass. :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10379760}
}