@book{101577,
	author = {Carleton, Robert. and ebrary, Inc.},
	title = {Implementation and management of performance improvement plans},
	publisher = {HRD Press,},
	year = {c2010.},
	address = {Amherst, Mass. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10379769}
}