@book{101580,
	author = {Watkins, Ryan. and ebrary, Inc.},
	title = {Performance by design},
	publisher = {HDR Press ;},
	year = {c2007.},
	series = {HTP in action series ;},
	address = {Amherst, Mass. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10379785}
}