@book{102196,
	author = {Chorafas, Dimitris N. and ebrary, Inc.},
	title = {Rating management's effectiveness},
	publisher = {Palgrave Macmillan,},
	year = {2004.},
	address = {Houndmills, Basingstoke, Hampshire ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10103754}
}