@book{10240,
	author = {Cluff, Leighton E. and ebrary, Inc.},
	title = {The Lost art of caring},
	publisher = {Johns Hopkins University Press,},
	year = {2001.},
	address = {Baltimore, Md. ;},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10021522}
}