@book{102491,
	author = {ebrary, Inc.},
	title = {Selected papers from the sixth Northumbria international conference on performance measurement in library and information services},
	publisher = {Emerald Group Publishing,},
	year = {c2005.},
	series = {Vine: the journal of information and knowledge management systems ;},
	address = {Bradford, England :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10103407}
}