@book{102498,
	author = {Francis, Graham. and ebrary, Inc.},
	title = {Benchmarking in health},
	publisher = {Emerald Group Publishing,},
	year = {c2005.},
	series = {Benchmarking: an international journal ;},
	address = {Bradford, England :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10103414}
}