@book{105401,
	author = {Seglin, Jeffrey L., and Coleman, Edward, and ebrary, Inc.},
	title = {The AMA handbook of business letters},
	publisher = {AMACOM,},
	year = {c2012.},
	address = {New York :},
	edition = {4th ed.},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10591014}
}