@book{105652,
	author = {Click, Rick L. and Duening, Thomas N. and ebrary, Inc.},
	title = {Business process outsourcing},
	publisher = {John Wiley & Sons,},
	year = {c2005.},
	address = {Hoboken, N.J. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10114108}
}