@book{105708,
	author = {Mard, Michael J. and ebrary, Inc.},
	title = {Driving your company's value},
	publisher = {John Wiley & Sons,},
	year = {c2004.},
	address = {Hoboken, N.J. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10114167}
}