@book{106560,
	author = {Manoel, Edson. and International Business Machines Corporation.},
	title = {Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager},
	publisher = {IBM, International Technical Support Organization,},
	year = {c2004.},
	series = {IBM redbooks},
	address = {Austin, TX :},
	edition = {1st ed.},
	note = {"December 2004."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10112449}
}