@book{107161,
	author = {Bergland, John. and International Business Machines Corporation.},
	title = {Lotus instant messaging/Web conferencing (Sametime)},
	publisher = {IBM, International Technical Support Organization,},
	year = {2003.},
	series = {IBM redbooks},
	address = {[S.l.] :},
	edition = {1st ed.},
	note = {"November 2003."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10112916}
}