@book{109039,
	author = {Rico, David F., and ebrary, Inc.},
	title = {ROI of software process improvement},
	publisher = {J. Ross Pub.,},
	year = {c2004.},
	address = {Boca Raton, Fla. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10124719}
}