@book{109063,
	author = {Poirier, Charles C., and Walker, Ian, and APICS--The Educational Society for Resource Management.},
	title = {Business process management applied},
	publisher = {J. Ross Pub.,},
	year = {c2005.},
	address = {Boca Raton, Fla. :},
	note = {"APICS, The Educational Society for Resource Management."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10124743}
}