@book{109487,
	author = {Palmatier, George E. and Crum, Colleen, and ebrary, Inc.},
	title = {Enterprise sales and operations planning},
	publisher = {J. Ross Publishing :},
	year = {c2003.},
	address = {Boca Raton, Fla. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10124757}
}