@book{110502,
	author = {Branham, Leigh. and ebrary, Inc.},
	title = {Keeping the people who keep you in business},
	publisher = {AMACOM,},
	year = {c2001.},
	address = {New York :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10120178}
}