@book{110824,
	author = {Scudder, Virgil, and Scudder, Ken. and ebrary, Inc.},
	title = {World class communication},
	publisher = {Wilely,},
	year = {c2012.},
	address = {Hoboken, N.J. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10593132}
}