@book{110849,
	author = {Morris, Helen. and Gallacher, Liz. and ebrary, Inc.},
	title = {ITIL foundation exam study guide},
	publisher = {Wiley,},
	year = {2012.},
	address = {Chichester, U.K. :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10593204}
}