@book{110995,
	author = {Grinsven, Jurgen H. M. Van. and ebrary, Inc.},
	title = {Improving operational risk management},
	publisher = {IOS Press,},
	year = {c2009.},
	address = {Amsterdam :},
	edition = {2nd rev. ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10363654}
}