@book{111977,
	author = {Miller, Brian Cole, and ebrary, Inc.},
	title = {Keeping employees accountable for results},
	publisher = {AMACOM,},
	year = {c2006.},
	address = {New York :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10120192}
}