@book{111979,
	author = {Bhote, Keki R., and Bhote, Adi K. and ebrary, Inc.},
	title = {World class quality},
	publisher = {American Management Association,},
	year = {2000.},
	address = {New York :},
	edition = {2nd ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10120194}
}