@book{112124,
	author = {Iwaarden, Jos van. and ebrary, Inc.},
	title = {Innovative quality management cases},
	publisher = {Emerald Group Publishing,},
	year = {c2006.},
	series = {International journal of quality & reliability management ;},
	address = {Bradford, England :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10120689}
}