@book{115013,
	author = {Hoppe, Michael H. and ebrary, Inc.},
	title = {Active listening},
	publisher = {Center for Creative Leadership,},
	year = {c2006.},
	series = {An ideas into action guidebook},
	address = {Greensboro, N.C. :},
	note = {"CCL no. 430"--T.p. verso.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10193835}
}