@book{115629,
	author = {Clifford, Lorenza. and ebrary, Inc.},
	title = {Survive bullying at work},
	publisher = {A. & C. Black,},
	year = {2006.},
	series = {Steps to success},
	address = {London :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10196644}
}