@book{115986,
	author = {Tracy, Brian. and ebrary, Inc.},
	title = {Crunch point},
	publisher = {American Management Association,},
	year = {c2007.},
	address = {New York :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10196170}
}