@book{116019,
	author = {Scott, Gini Graham. and ebrary, Inc.},
	title = {A survival guide to managing employees from hell},
	publisher = {AMACOM,},
	year = {c2007.},
	address = {New York :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10196218}
}