@book{12031,
	author = {Bertin, Emmanuel. and Crespi , Noel. and ebrary, Inc.},
	title = {Architecture and governance for communication services},
	publisher = {Wiley,},
	year = {2013.},
	series = {ISTE},
	address = {London :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10687762}
}