@book{12315,
	author = {Halinen, Aino, and ebrary, Inc.},
	title = {Relationship marketing in professional services},
	publisher = {Routledge,},
	year = {1997.},
	series = {Routledge advances in management and business studies},
	address = {London ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10017727}
}