@book{12470,
	author = {Schiffman, Stephan. and ebrary, Inc.},
	title = {Getting to "closed"},
	publisher = {Dearborn Trade,},
	year = {c2002.},
	address = {Chicago :},
	note = {Subtitle from cover.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10018378}
}