01470nam a22003731i 4500 ebr10772211 CaPaEBR m o d cr cn||||||||| 130516t20122012enk o 000 0 eng d 9781849284431 (e-book) 9781849284424 CaPaEBR eng rda pn CaPaEBR (OCoLC)829299477 HD30.37 .K86 2012eb 004.068 23 Kunas, Michael. Implementing service quality based on ISO/IEC 20000 : a management guide / Michael Kunas. Third edition. Ely, Cambridgeshire : IT Governance Publishing, [2012] �2012 1 online resource (109 pages) text rdacontent computer rdamedia online resource rdacarrier Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013). Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Business enterprises Computer networks. Industrial management. Information technology Management. Electronic books. ebrary. http://site.ebrary.com/lib/rucke/Doc?id=10772211 An electronic book accessible through the World Wide Web; click to view 127458 127458