TY  - BOOK
AU  - Kunas,Michael
TI  - Implementing service quality based on ISO/IEC 20000: a management guide 
SN  - 9781849284431 (e-book)
AV  - HD30.37 .K86 2012eb
U1  - 004.068 23
PY  - 2012///]
CY  - Ely, Cambridgeshire
PB  - IT Governance Publishing
KW  - Business enterprises
KW  - Computer networks
KW  - Industrial management
KW  - Information technology
KW  - Management
KW  - Electronic books
UR  - http://site.ebrary.com/lib/rucke/Doc?id=10772211
ER  -