TY  - BOOK
AU  - Esposito,Angelo
AU  - Rogers,Timothy
TI  - Ten steps to ITSM success: a practitioner's guide to enterprise IT transformation 
SN  - 9781849284578 (e-book)
AV  - HD30.2 .E87 2013eb
U1  - 658.05 23
PY  - 2013///
CY  - Ely, Cambridgeshire
PB  - IT Governance Publishing
KW  - IT infrastructure library
KW  - ITSM library
KW  - Business enterprises
KW  - Information technology
KW  - Management
KW  - Organizational change
KW  - Electronic books
N1  - Includes bibliographical references
UR  - http://site.ebrary.com/lib/rucke/Doc?id=10772218
ER  -