01478nam a2200361 i 4500 ebr10772231 CaPaEBR m o d cr cn||||||||| 120720s2013 enk o 000 0 eng d 9781849284868 (e-book) 9781849283830 CaPaEBR eng rda pn CaPaEBR (OCoLC)858925961 HF5549.5.P37 M35 2013eb 658.4/013 23 McLean, Daniel (ITSM Consultant) Integrated measurement-- KPIs and metrics for ITSM : a narrative account / Daniel McLean. Ely, Cambridgeshire : IT Governance Publishing, 2013. 1 online resource (175 pages) text rdacontent computer rdamedia online resource rdacarrier Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013). Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Performance technology. Performance standards. Information technology Management. Information technology Quality control. Electronic books. ebrary. http://site.ebrary.com/lib/rucke/Doc?id=10772231 An electronic book accessible through the World Wide Web; click to view 127463 127463