@book{12782,
	author = {Gupta, Dinesh K. and ebrary, Inc.},
	title = {Marketing library and information services},
	publisher = {K. G. Saur,},
	year = {2006.},
	address = {M�unchen :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10256411}
}