@book{130494,
	author = {Smith, Alistair, and Jones, John, and ebrary, Inc.},
	title = {Winning the H factor},
	publisher = {Network Continuum,},
	year = {c2010.},
	address = {London ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10495243}
}