@book{13103,
	author = {Baines, Tim, and Lightfoot, Howard, and ebrary, Inc.},
	title = {Made to serve},
	publisher = {Wiley,},
	year = {c2013.},
	address = {Chichester, West Sussex :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10687071}
}