01639nam a2200385 a 4500 ebr10500275 CaPaEBR m u cr cn||||||||| 110523s2012 nyuk s 001 0 eng d 2011019828 0814417159 9780814417157 9780814417164 (e-book) CaPaEBR CaPaEBR (OCoLC)760992508 HF5415.5 .E894 2012eb 658.3/1245 23 Evenson, Renee, 1951- Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Ren�ee Evenson. 1st ed. New York : American Management Association, c2012. ix, 214 p. : forms. Includes index. Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Customer services Management. Executives Training of. Time management. Leadership. Communication in management. Electronic books. local ebrary, Inc. http://site.ebrary.com/lib/rucke/Doc?id=10500275 An electronic book accessible through the World Wide Web; click to view 131304 131304